American Seven Star Enterprise Inc. (“A7SE,” “we,” “us,” or “our”) wants customers to receive the LIFSTR™ products they ordered in proper condition. This policy explains the conditions applicable to returns, refunds, replacements, damaged shipments, and incorrect orders.
Eligible consumer purchases of LIFSTR™ may be returned within 30 calendar days of delivery.
To qualify for a standard return:
Contact A7SE before sending a return so that we can provide the appropriate return instructions.
Unopened and unused products returned in their original condition are generally eligible for a refund of the applicable product purchase price.
Original shipping and handling charges are generally not refundable unless the return results from an A7SE fulfillment error, defective product, or other circumstance for which A7SE accepts responsibility.
Because LIFSTR™ is a reusable dining product intended to come into contact with utensils and the dining environment, opened or used products may be subject to different return conditions for product-integrity and handling reasons.
A7SE may decline to return opened or used merchandise to saleable inventory.
If you have a concern involving an opened or used product, contact us. We will review the circumstances and determine an appropriate resolution.
Nothing in this section limits rights or remedies that cannot legally be excluded.
If you believe a LIFSTR™ product has a manufacturing defect, contact us promptly and provide:
A7SE may inspect or request additional information concerning the product before determining the appropriate resolution.
Depending on the circumstances, an eligible verified defect may result in:
Do not discard a product claimed to be defective until A7SE confirms that it is no longer needed for evaluation.
If your order arrives damaged during transportation, contact us promptly.
Please retain:
This information may be necessary for A7SE to evaluate the issue or pursue a carrier claim.
Where appropriate, A7SE may replace the affected product, issue a refund, or provide another reasonable resolution.
If A7SE sends the wrong product, pack size, or quantity, contact us promptly.
We will review the order and correct verified fulfillment errors at no additional product or shipping cost to the customer.
If an order arrives with fewer LIFSTR™ units than the quantity purchased, contact us promptly with the order information and details of the discrepancy.
We may request photographs of the product and packaging to assist with verification.
Verified fulfillment shortages will be corrected by A7SE.
Before returning merchandise, contact A7SE Customer Support.
Do not send merchandise to a corporate, mailing, registered-agent, warehouse, or other A7SE address unless that specific return location has been provided to you for the return.
Unauthorized returns may delay processing.
Return instructions will identify where and how the merchandise should be sent.
For ordinary discretionary consumer returns, the customer is generally responsible for return shipping costs.
When a return results from:
A7SE may provide or reimburse reasonable return shipping as appropriate.
Approved refunds will generally be issued to the original payment method.
Processing times may vary depending on the payment processor, financial institution, card issuer, or other payment provider.
After A7SE submits a refund, additional time may be required before the funds appear in the customer's account.
Original shipping and handling charges are generally non-refundable for discretionary returns.
They may be refunded when appropriate if the return results from an A7SE error, verified defect, or another circumstance for which A7SE accepts responsibility.
A7SE may resolve an eligible issue through replacement rather than a traditional exchange.
If you want a different pack configuration, contact Customer Support for available options.
Depending on the circumstances, returning the original purchase and placing a new order may be required.
Restaurant, wholesale, distributor, and other commercial purchases may be subject to separate sales terms, evaluation agreements, purchase orders, or commercial agreements.
Unless otherwise agreed in writing, commercial purchasers should inspect shipments promptly upon receipt and notify A7SE of shortages, incorrect products, visible shipping damage, or suspected defects as soon as reasonably practical.
Commercial purchases are not automatically governed by the consumer discretionary-return provisions of this policy where separate written commercial terms apply.
Products supplied under an authorized LIFSTR Operational Evaluation Program (LOEP) are governed by the applicable signed evaluation agreement rather than the standard consumer-return provisions of this policy.
Evaluation inventory must be handled and returned according to the terms of that agreement.
This policy applies to products purchased directly from A7SE or through an A7SE-controlled sales channel.
Products purchased from an independent retailer, distributor, restaurant, marketplace seller, or other third party may be subject to that seller's return and refund policies.
Proof of purchase may be required.
A7SE reserves the right to review return requests involving suspected fraud, abuse, material misrepresentation, repeated excessive returns, altered products, or circumstances inconsistent with ordinary product use.
This provision does not limit rights that customers may have under applicable law.
If you wish to cancel an order before shipment, contact us as soon as possible.
Cancellation cannot be guaranteed after fulfillment has begun, a shipping label has been processed, or the package has been transferred to the carrier.
Orders already shipped will generally be handled under the applicable return provisions of this policy.
A7SE may update this Return & Refund Policy as products, fulfillment processes, sales channels, or legal requirements change.
The effective date at the top of this page identifies the current version.
For returns, refunds, damaged products, incorrect orders, or other order concerns, contact: