American Seven Star Enterprise Inc. (“A7SE,” “we,” “us,” or “our”) ships LIFSTR™ physical products to customers within the United States. This Shipping Policy explains our general order-processing, shipping, delivery, and related procedures.
LIFSTR™ online orders are currently shipped to eligible addresses within the United States.
International shipping is not currently offered through our standard online checkout.
Commercial or special-order shipping arrangements may be handled separately by A7SE.
Orders are processed after successful payment authorization.
We make reasonable efforts to prepare orders for shipment promptly. Processing time may vary based on:
An order confirmation does not necessarily mean that the order has already shipped.
LIFSTR™ orders may be shipped through USPS, UPS, FedEx, or another appropriate carrier selected by A7SE based on the order, destination, service availability, cost, and operational requirements.
The carrier used for a particular order may therefore differ from previous orders.
Applicable shipping and handling charges are displayed during checkout or otherwise communicated before the transaction is completed.
Certain products, promotions, commercial orders, or sales channels may have different shipping arrangements.
Any delivery date or transit time provided at checkout, in an order confirmation, or by a shipping carrier is an estimate unless expressly stated otherwise.
Carrier delays, severe weather, transportation disruptions, holidays, incorrect addresses, and other circumstances outside A7SE's reasonable control may affect delivery.
When tracking information is available, it may be provided by email or through another order communication.
Tracking information is generated by the shipping carrier and may take time to become active after a shipping label is created.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing payment.
If you discover an error after placing an order, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been transferred to the carrier.
Orders returned because of an incorrect, incomplete, refused, or otherwise undeliverable address may require additional shipping charges before they can be resent.
Any refund associated with a returned shipment will be handled according to the applicable LIFSTR™ Return & Refund Policy and the circumstances of the order.
If carrier tracking indicates that an order was delivered but you cannot locate it:
We will reasonably assist in reviewing available shipment information.
A carrier's delivery confirmation may be considered when evaluating a claim involving a shipment reported as not received.
If your order arrives damaged, or carrier information indicates that the shipment may have been lost in transit, contact us promptly.
Please retain:
We may request photographs or other reasonable information to document the issue and determine the appropriate resolution.
Depending on the circumstances, the resolution may include replacement, refund, carrier investigation, or another appropriate remedy.
If A7SE ships an incorrect product or quantity, contact us promptly so we can review and correct the order.
Do not discard the product or packaging until the matter has been resolved.
Larger orders or orders containing multiple products may be shipped in more than one package.
Separate packages may arrive on different dates and may have separate tracking numbers.
Restaurant, wholesale, distributor, and other commercial orders may have shipping or delivery arrangements different from standard consumer orders.
Such orders may be:
Shipping terms for a commercial transaction may be established separately at the time of purchase.
If you need to request cancellation of an order, contact us as soon as possible.
We cannot guarantee cancellation after fulfillment has begun, a shipping label has been processed, or the order has been transferred to a carrier.
Orders that have already shipped will generally be handled under the LIFSTR™ Return & Refund Policy.
A7SE may update this Shipping Policy as carriers, fulfillment procedures, products, shipping areas, or business requirements change.
The effective date at the top of this page identifies the current version.
For shipping questions or problems with an order, contact: